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Privacy Policy

Playbuzz operates a variety of web sites ("Web Site" or "Site") including Playbuzz and is committed to protecting the privacy of our Web Site users ("Users") and Playbuzz members ("Members"). To that end, we offer this Privacy Policy to inform our Members and Users (referred to individually, or collectively, as "you") of how we collect, use and disclose your personal information. Playbuzz will take reasonable steps to protect your personal information in accordance with this Privacy Policy and applicable laws. To make this notice easy to find, we provide a link to our policy at the bottom of most pages of our Web Site.

WHAT IS PERSONAL INFORMATION?

Playbuzz defines personal information as information about an individual that enables someone to identify or contact a person and includes, among other things, a person's full name, address, telephone number and e-mail address, as well as other information we maintain about a person in identifiable form in combination with one of the foregoing identifiers, such as account history, financial information, titles rented or purchased or categories of products rented or purchased. Categories of personal information that we collect include, for example:

  • - Basic identifying information such as e-mail address and first and last names
  • - Security information such as password
  • - Contact information such as address
  • - Billing information such as credit card, expiration date, billing address and account history
  • - Site preferences such as movie categories you frequently browse
  • - Ratings and reviews of movies
  • - Lists of movies, such as for online subscription, rental or purchase
  • - E-newsletter selections and preferences
  • - Direct marketing contact preferences
  • - Rental and purchase history
  • - Sweepstakes entries
  • - Complaints, questions and information submitted to customer service agents or similar individuals either in person, by phone, by e-mail or by entry on a Site
  • - Site behavior such as pages visited or searches requested
  • - Browser information such as browser version, connection speed, IP address and the presence of various related plug-ins and tools such as media players

WHEN DOES Playbuzz COLLECT PERSONAL INFORMATION?

In order to use certain features of this Web Site, a User must first complete a registration process. During registration a User is required to provide basic contact information (such as name and e-mail address) and establish a password. Depending on the feature being used, the User may be required to provide other information associated with the use of that particular feature. For example, a User signing up for our subscription service will be required to provide an address for proof of location and financial information in the form of a credit card and expiration date for billing purposes,licensing porposes and future charges. Users signing up for our e-newsletter service may enter the types of games or games in which they are interested and about which they wish to receive information in the newsletter.

WHAT HAPPENS WHEN I PLACE AN ORDER ON THE WEB SITE?

Certain features of the Web Site do not require registration but may still require personal information to be entered, such as placing an order for a product. We request information from the User during the ordering process. For example, a User will be required to provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card and expiration date). This information is used for billing purposes and to fill Users' orders. If we have trouble processing an order, the information is used to contact the User.

DOES Playbuzz USE COOKIE TECHNOLOGY?

Playbuzz uses cookie technology to make your use of the Sites more convenient and to support our internal business purposes. A cookie is a piece of information that is transferred to a User's hard drive for record-keeping purposes. For example, Playbuzz uses cookies to remember your e-mail address so that you will not have to re-enter this information each time you visit the Site. Playbuzz also uses cookies to help track referrals from third party web sites. Most browsers are initially set up to accept cookies, but you can set up your browser to alert you every time a cookie is offered, letting you decide whether or not to accept it. You can use and visit the Site with cookies disabled, but you will not automatically be recognized by the Site upon re-visiting. However, cookies allow you to take full advantage of some of our Sites' best features, so we recommend that you leave them turned on.

WHAT OTHER MECHANISMS DOES Playbuzz USE TO TRACK USER BEHAVIOR?

Some Site web pages and HTML-formatted e-mails and e-newsletters use web beacons to compile statistics about Web Site usage. A web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on a visitor's computer, such as a visitor's cookie number, time and date of a page view, and a description of the page where the Web beacon is placed. You may render some web beacons unusable by rejecting their associated cookies.

Playbuzz and its third party vendors use web beacons to track and analyze non-personally identifiable usage information and to compile statistical information about our Users in order to improve the Web Site's quality and to support our business. All data collected on behalf of Playbuzz is owned and used by Playbuzz. Playbuzz reserves the right to publish non-personally identifiable, summary information regarding its Web Site visitors for promotional purposes and as a representative audience for business partners.

We also collect information in log files that include data such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We and our business partners use this information to analyze trends, administer the Site, track User's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

HOW DOES Playbuzz HANDLE INFORMATION FROM CHILDREN?

Please note that Playbuzz has no intention of collecting personal information from individuals under the age of 13 ("children"). We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act (COPPA). Where appropriate, we will instruct children not to provide such information to us. If a parent becomes aware that a child has provided us with personal information, we ask that the parent or legal guardian of the child contact us by visiting playbuzz.net, selecting "Support".

HOW DOES Playbuzz USE PERSONAL INFORMATION?

Use of Personal Information is for our internal business purposes. Playbuzz uses the personal information you provide for the purposes for which it was provided, for example, to process an order; to record your use of a product; to support an online subscription service; to collect debts; to notify you that you have won a contest or sweepstakes; to respond to your inquiries or complaints or to contact you or send you information about your membership. In addition, Playbuzz, its subsidiaries and franchisees may share and use information collected through the Site to administer and manage our business, including, for example for account maintenance and collections purposes, and in connection with information technology services. In addition, personal information may be used to create a profile that we keep on individual Users that details their preferences and behavior. This profile may be used to develop and improve the products, benefits and services, Playbuzz, its subsidiaries, franchisees and business partners offer to our Members or Users, to improve the Site and the associated user experience, and to develop pertinent marketing promotions to Users and Members.

Where permitted or required by law, Playbuzz may collect, use or disclose your personal information without your consent, for example in response to a court order or subpoena or to comply with a legally permitted inquiry by a government agency.

WHEN WILL I BE CONTACTED BY Playbuzz?

You may receive products and communications associated with your transactions with Playbuzz, such as rentals, purchases, subscriptions, sweepstakes and contests. You may also receive communications from Playbuzz related to transactions that appear to be from you or which appear to be fraudulent. You may be contacted in regards to an issue on your account or in response to a customer service contact by you or in response to a specific request from you such as clicking on a "forgot my password" link. Users who sign up for e-newsletter subscriptions will receive e-mails in accordance with their selection and preferences. These administrative communications also may be accompanied by information about products and services, special offers and upcoming promotions or events offered by Playbuzz, our subsidiaries, our franchisees or our marketing partners that we think may be of interest to you ("direct marketing").

You may periodically receive from Playbuzz, its subsidiaries and franchisees unsolicited direct marketing communications by mail (delivered via the United States Postal Service). Playbuzz and its subsidiaries will send standalone direct marketing e-mail communications to you only if you have agreed previously. We support the option to not receive these types of communications. Please see the following section: How Can I Opt Out of Receiving Direct Marketing from Playbuzz?

HOW CAN I OPT OUT OF RECEIVING DIRECT MARKETING FROM Playbuzz?

By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Privacy Policy as amended from time to time or as described at or before the time of collection, use or disclosure, as the case may be. Playbuzz is the owner of the personal information collected on our Web Site. If you do not want your personal information to be collected, used or disclosed in this manner, please do not submit your personal information to us.

E-mails that are sent to you as a result of you performing a business transaction with us or requesting specific information from Playbuzz are not subject to an Opt Out process. If you have any suggestions on how to improve these e-mails, please communicate to our Online Customer Service group using the Contact Us functionality on the Site. We appreciate your feedback but cannot commit to taking action.

WHAT PERSONAL INFORMATION DOES Playbuzz GIVE TO OTHERS?

Transfer of Personal Information to Third Party Goods and Services Providers. Playbuzz employs third party vendors, service providers, and suppliers to perform various functions on our behalf. Such services include: fulfilling orders; processing credit card payments; collecting debts; removing repetitive information from customer lists; analyzing data; developing, hosting and maintaining our Web Sites and databases; sending and receiving e-mail and other communications; and staffing customer service call centers. These third parties may have access to personally identifiable information as reasonably necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. Certain information collected in connection with transactions may be provided to third parties for use in transaction authorization, fraud scoring and payment card fraud prevention modeling.

Playbuzz, its affiliates and franchisees (if permitted by Playbuzz) on occasion may disclose to their business partners certain data, such as names and addresses and the genre of products rented or purchased by Users or Members, so that the business partner may send their own direct marketing communications to Users and Members. Playbuzz will not provide User or Member e-mail addresses to business partners, unless the User or Member has provided express permission to Playbuzz. If you would prefer that Playbuzz not disclose your personal information to its business partners for direct marketing purposes, subject to legal, or contractual restrictions and legal notice you may opt out of such uses and/or disclosures by (a) checking the appropriate "Opt Out" box in any applicable e-mail communication or e-newsletter, (b) visiting Playbuzz, selecting "Support".

Third Party Features. From time to time Playbuzz may include additional features and functionality from third parties on our Web Sites. Certain of these features and functions, may require Playbuzz to send selected information about you, such as information about your game queue, to the third party. If you do not wish for Playbuzz to share this information, you will have a reasonable opportunity to opt-out of these third-party features and functions. Playbuzz will never send your password or your financial information to any third party through these features or functions.

Cleaned Data. We periodically remove from personal information data that can be used to identify individuals for example by summarizing, aggregating or removing certain data elements. The resulting cleaned data is no longer considered personal information and is not subject to this Privacy Policy. The cleaned data may be published by Playbuzz and provided to various third parties.

Disclosures Attendant to a Merger or Acquisition. If Playbuzz or its assets are acquired by another company, your personal information may be disclosed to the acquiring company to allow it to fulfill your order or provide the products, services or information that Playbuzz would otherwise provide to you and generally to carry on the Playbuzz business. We may also use and disclose your personal information to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed or continue with such transaction or business relationship or fulfilling any records or other reporting requirements to such parties. We will require such parties to treat your personal information in accordance with this privacy policy and to use and disclose it only for the purposes for which it was collected.

Public postings. If you disclose your personal information in a manner that will be posted publicly such as in a product review your posting will be seen by others. In addition, if you elect to participate in certain community features offered from time to time, selected information about you, including information about your game queue, may be shared with other participants in these community features. Also, Playbuzz may make it possible for certain third party web sites to be accessed directly from our Web Sites and for selected information about you to be provided to these third party web sites if you are also a user of these third party web sites. If a third party web site allows other users to view information about you (e.g., through posting to a publicly available profile page), the information provided by Playbuzz will be visible to other users of the third party web site.

HOW DOES Playbuzz PROTECT PERSONAL INFORMATION?

Playbuzz takes reasonable measures to protect the personal information it collects, uses, stores or discloses. We have implemented physical, technological and organizational procedures designed to protect the integrity and security, and to ensure the appropriate use, of your personal information. These procedures are appropriate to the nature, sensitivity and format of the personal information collected, used, stored or disclosed by Playbuzz. For example, Playbuzz uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

WHAT ABOUT LINKS TO OTHER WEB SITES?

This Privacy Policy applies solely to information collected by Playbuzz. However, our Site contains links to other web sites owned and operated by third parties. The third parties who operate these sites may treat the collection, use and disclosure of personal information differently than we do. This could be the case even for those web sites that carry Playbuzz's or its affiliates' trademarks or logos or which are framed by a Site. Please be aware that Playbuzz is not responsible for the data collection, use and disclosure practices of companies or organizations to which our Sites may provide links. We encourage our Users to be aware when they leave our Site and to read the privacy statements of each and every Web site that collects personally identifiable information.

HOW CAN I ACCESS OR CORRECT MY PERSONAL INFORMATION?

If a User's personally identifiable information changes (such as zip code, phone, e-mail or postal address), or if a User no longer desires our service, we provide a way to correct or, update or delete/deactivate Users' personally identifiable information. You can review or change some of your personal information as follows:

You can review and change certain account related information by visiting playbuzz.net, submiting suitable identification and giving the Playbuzz your changes such as providing a new address or phone number, removing names from your account, changing your credit card information, etc.

You can review and change certain Site related information by visiting the Site, entering your e-mail address and password and accessing the "My Account" area.

Note that in most cases, Playbuzz will retain the previously entered data.

LEGAL NOTICES

Video Privacy Protection Act of 1988. Playbuzz supports the Video Privacy Protection Act of 1988 and will use reasonable commercial efforts to require employee and business partner compliance with the Act.

REQUIRED BY NEW YORK LAW: This videotape service provider from time to time provides to marketers of goods and services, the names and addresses of customers and a description or subject matter of materials rented by video customers. You have the right to elect not to have your name, address or the description or subject matter of any material rented included in such lists. This election may be changed by you, in writing, at any time.

CAN Playbuzz CHANGE THIS PRIVACY POLICY?

Playbuzz reserves the right to change this Privacy Policy from time to time. If Playbuzz makes a change, this Privacy Policy will be updated accordingly. We recommend that you review this Privacy Policy periodically so that you are aware of any changes. If we make a material change to this Privacy Policy we will make reasonable efforts to notify you. For example, your continued consent to our collection, use and disclosure of your personal information or your continued use of our Sites following the notification or posting of any changes to this Privacy Policy shall constitute your acceptance of these changes.

HOW DO I CONTACT Playbuzz REGARDING THE WEB SITE AND THIS PRIVACY POLICY?

If Users have any questions or suggestions regarding our privacy policy, please contact us at:
Web: visit playbuzz.net, select "Support" and complete the contact form.

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